Delivery days are Tuesday through Saturday and based upon availability.
In preparation for your delivery, please clear all pathways, remove existing furniture that is to be replaced, and remove any breakable items in the delivery path. Clear sidewalks and steps from snow and ice. Secure your pet, as doors will be left open during delivery.
When your new furniture is safely delivered and placed in your home, thoroughly inspect it and your home. Please note any issue on the delivery receipt prior to signing acceptance of your furniture. Address any delivery issues with the delivery service at 740-503-7459.
Pick-Up Policy: Buyer is responsible for inspecting all merchandise prior to loading and acknowledging receipt of merchandise in satisfactory condition before the product leaves the warehouse. Buyer is responsible for all assembly of merchandise after pick-up. Buyer accepts full responsibility for securing merchandise in or to their vehicle and must provide all pads, straps and ropes. Comfy Couch Company is not responsible for any damage to merchandise during customer transportation. Buyer is required to bring proper Identification and Original Sales receipt in order to pick-up merchandise. Merchandise must be picked up at warehouse within (7) seven days of being notified that merchandise is available for pick-up. A storage charge of $10/day will be applied to any merchandise not picked up within the (7) seven day period.
Service Policy: Comfy Couch Company strives to provide the best customer experience in the furniture retail business. We buy from the largest furniture manufacturer in the world. Ashley provides a one year service warranty. If Buyer picked up the merchandise, it is the Buyer’s responsibility to return items to the Comfy Couch Company Warehouse for service. Service will be provided for one (1) year from date of purchase, as long as parts are available from the manufacturer.
Upholstery - Comfy Couch Company will service the merchandise in accordance with the manufacturer’s warranty and direction. Comfy Couch Company is not responsible for any cleaning, dye lot variances, or piling of fabrics. Leather is a natural material; surface marks and variances in color show that the leather is genuine top grain. Comfy Couch Company cannot be responsible for these variances in leather.
Accessories – Carefully inspect all pictures, lamps, and accessories before you take them with you.
Natural Products - Marble, granite, slate, stone and solid wood are natural products and prone to variations in color, pattern, and density. We cannot be responsible for these natural variations.
The following are not covered under the Comfy Couch Company or manufacturers warranties: 1) Defects incurred from spills, abuse, misuse, negligence, or accidents. Damage from any type of chemical or dyes (including, but not limited to food, dyes, bleach, and ammonia). 2) Failure of finish resulting from heat marks, liquid damage, exposure to sunlight, household humidity, incorrect application or chemical treatment or protective coating. 3) Damage caused by fire, smoke, theft, explosion, flood, or natural disaster. Fabric fading or change caused by sunlight, wind, or weather. 4) Fabric fading, wrinkling, stretching, dye lot variations, color fastness, tears, rips, punctures, burns, flattening and crushing of naps, pilling, button popping, shrinking, heavy soiling or abuse. 5) Incidental or consequential damages, and normal wear and tear. 6) Absorption of body oils, perspiration or bodily fluids, blood, stains, or damage from any type of animal. 7) The use of this product for rental, commercial, or business, Institutions. 8) Any product upon inspection found in an unsanitary condition. 9) Expansion or contraction due to extreme variations in humidity. 10) One-only items can be serviced for 1 (one) year, but cannot be replace due to the nature of the purchase. Extended manufactures warranties that exceed one year will be subject to transportation and service fees.
Returns Policy: There are NO returns or exchanges on As-Is Purchases and the Comfy Couch Company store service policy and warranty does not apply.
A One-Only purchase describes merchandise Comfy Couch Company will not carry again. There are NO returns or exchanges on “One-Only” Purchases. Comfy Couch Company will honor the Comfy Couch Company Service Policy defined in the Conditions of Sale for one (1) year from the date of purchase according to Ashley's corporate service policy. Ready to Assemble Furniture cannot be returned once the box has been opened. Mattresses and Box Springs cannot be returned for any reason except where Manufacturer Exclusions apply.
We want our customers fully satisfied so we offer a Furniture refund to our customers at the time of delivery if they decide the purchase does not work for their needs for any reason. The decision must be made within a reasonable time while the drivers are watching the inspection. Please keep in mind that the drivers are not salesman and they must keep making deliveries. If you make the decision to get a refund, the contract delivery cost of a minimum of one hundred and fifty dollars will be non-refundable. Thank you for your business and we look forward to serving you in the future.