Policies - Comfy Couch Co. | Columbus, OH


Delivery Policy: Comfy Couch Company has established a relationship with a professional delivery service to provide you with first class home delivery by a bonded and insured professional moving service. Deliveries on in-stock merchandise will be arranged upon checkout. Deliveries on ordered items will be arranged once items arrive at our warehouse. The delivery contract is between the customer and our professional delivery partner. All deliveries must take place within (7) seven days of merchandise arriving to the Comfy Couch Warehouse. A storage charge of $10/day will be applied to any merchandise not scheduled for delivery within the (7) seven day period due to the customer not being available to receive deliveries. Comfy Couch Company thoroughly inspects each piece of new furniture before it leaves our loading dock and guarantees it to meet manufacturer acceptable standards. The delivery company will assume responsibility of your furniture once they place it on their delivery truck. When your new furniture is safely delivered and placed in your home, we asked that you thoroughly inspect it and your home for any damage made during the delivery. If there is an issue, please note it on the delivery receipt prior to signing acceptance of your furniture. If nothing is noted by the customer on the delivery receipt, it is assumed that your new furniture is in good condition and your home was not damaged during the delivery.  Delivery is not responsible to move or remove existing furniture.  Comfy Couch Company shall not be liable for any direct, indirect, incidental, special or consequential damages, resulting from the delivery. The delivery company is an insured professional delivery service and will take care of any claim. Delivery issues must be addressed with the delivery company. If your delivery issue is not resolved, please inform Comfy Couch Company and we will do everything in our power to assist you.


Comfy Couch Company offers outstanding FREE WHITE GLOVE DELIVERY through a professional bonded and insured delivery service.  The delivery team will assemble your new furniture and place it where you want.  Delivery is not responsible to move or remove existing furniture. Free White Glove Delivery is included in the purchase price. We offer this service only on total purchases of $699 or more before tax.  This service is not included on "as is" or clearance merchandise.   

Free White Glove Delivery is only available in the local delivery area including the following zip codes:
43004, 43016, 43017, 43021, 43026, 43031, 43035, 43054, 43062, 43065, 43068, 43081, 43082, 43085, 43105, 43110, 43112, 43119, 43123, 43125, 43137, 43147, 43201, 43202, 43203, 43204, 43205, 43206, 43207, 43209, 43210, 43211, 43212, 43213, 43214, 43215, 43217, 43219, 43220, 43221, 43222, 43223, 43224, 43227, 43228, 43229, 43230, 43231, 43232, 43235, 43240


Any zip code not listed, please call Comfy Couch Company at (614) 655-5830 and we will quote the delivery charge.   We will deliver the items when all of the customers ordered items are in.  

Delivery days are Tuesday through Saturday and based upon availability.  
In preparation for your delivery, please clear all pathways, remove existing furniture that is to be replaced, and remove any breakable items in the delivery path.  Clear sidewalks and steps from snow and ice.  Secure your pet, as doors will be left open during delivery.  
When your new furniture is safely delivered and placed in your home, thoroughly inspect it and your home.  Please note any issue on the delivery receipt prior to signing acceptance of your furniture.  Address any delivery issues with the delivery service at 740-503-7459.

Pick-Up Policy: Buyer is responsible for inspecting all merchandise prior to loading and acknowledging receipt of merchandise in satisfactory condition before the product leaves the warehouse. Buyer is responsible for all assembly of merchandise after pick-up. Buyer accepts full responsibility for securing merchandise in or to their vehicle and must provide all pads, straps and ropes. Comfy Couch Company is not responsible for any damage to merchandise during customer transportation. Buyer is required to bring proper Identification and Original Sales receipt in order to pick-up merchandise. Merchandise must be picked up at warehouse within (7) seven days of being notified that merchandise is available for pick-up. A storage charge of $10/day will be applied to any merchandise not picked up within the (7) seven day period.

Service Policy: Comfy Couch Company strives to provide the best customer experience in the furniture retail business.  We buy from the largest furniture manufacturer in the world.  Ashley provides a one year service warranty.   If Buyer picked up the merchandise, it is the Buyer’s responsibility to return items to the Comfy Couch Company Warehouse for service. Service will be provided for one (1) year from date of purchase, as long as parts are available from the manufacturer.

Upholstery - Comfy Couch Company will service the merchandise in accordance with the manufacturer’s warranty and direction. Comfy Couch Company is not responsible for any cleaning, dye lot variances, or piling of fabrics. Leather is a natural material; surface marks and variances in color show that the leather is genuine top grain. Comfy Couch Company cannot be responsible for these variances in leather.

Accessories – Carefully inspect all pictures, lamps, and accessories before you take them with you.

Natural Products - Marble, granite, slate, stone and solid wood are natural products and prone to variations in color, pattern, and density. We cannot be responsible for these natural variations.

The following are not covered under the Comfy Couch Company or manufacturers warranties: 1) Defects incurred from spills, abuse, misuse, negligence, or accidents. Damage from any type of chemical or dyes (including, but not limited to food, dyes, bleach, and ammonia). 2) Failure of finish resulting from heat marks, liquid damage, exposure to sunlight, household humidity, incorrect application or chemical treatment or protective coating. 3) Damage caused by fire, smoke, theft, explosion, flood, or natural disaster. Fabric fading or change caused by sunlight, wind, or weather. 4) Fabric fading, wrinkling, stretching, dye lot variations, color fastness, tears, rips, punctures, burns, flattening and crushing of naps, pilling, button popping, shrinking, heavy soiling or abuse. 5) Incidental or consequential damages, and normal wear and tear. 6) Absorption of body oils, perspiration or bodily fluids, blood, stains, or damage from any type of animal. 7) The use of this product for rental, commercial, or business, Institutions. 8) Any product upon inspection found in an unsanitary condition. 9) Expansion or contraction due to extreme variations in humidity. 10) One-only items can be serviced for 1 (one) year, but cannot be replace due to the nature of the purchase. Extended manufactures warranties that exceed one year will be subject to transportation and service fees.

Returns Policy: There are NO returns or exchanges on As-Is Purchases and the Comfy Couch Company store service policy and warranty does not apply.

A One-Only purchase describes merchandise Comfy Couch Company will not carry again. There are NO returns or exchanges on “One-Only” Purchases. Comfy Couch Company will honor the Comfy Couch Company Service Policy defined in the Conditions of Sale for one (1) year from the date of purchase according to Ashley's corporate service policy. Ready to Assemble Furniture cannot be returned once the box has been opened. Mattresses and Box Springs cannot be returned for any reason except where Manufacturer Exclusions apply.

We want our customers fully satisfied so we offer a Furniture refund to our customers at the time of delivery if they decide the purchase does not work for their needs for any reason.  The decision must be made within a reasonable time while the drivers are watching the inspection.  Please keep in mind that the drivers are not salesman and they must keep making deliveries.  If you make the decision to get a refund, the contract delivery cost of a minimum of one hundred and fifty dollars will be non-refundable.  Thank you for your business and we look forward to serving you in the future. 

Locations & Directions

Comfy Couch Co.

6845 Commerce Court Drive
Blacklick, OH 43004
Phone: 614-655-5830

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Comfy Couch Co. features a large selection of quality Living room, Bedroom, Dining Room, home office, and entertainment furniture as well as mattresses, home decor and accessories. Comfy Couch Co. has a furniture store located in Columbus, OH. Comfy Couch Co. also serves the surrounding areas of Bexley, Blacklick, Canal Winchester, Columbus, Delaware, Dublin, Easton, Gahanna, Galena, Galloway, Grandview, Grove City, Groveport, Hilliard, Lewis Center, New Albany, Pataskala, Pickerington, Powell, Reynoldsburg, Upper Arlington, Westerville, and Worthington. If you're looking for the perfect furniture to suit your needs as well as your lifestyle, stop by Comfy Couch Co. today!